SSVF Case Manager 

Reports to: SSVF Program Administrator
Status: Permanent

Summary

The SSVF Case Manager will be responsible for providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including evenings and weekends and an ability to travel within the service delivery areas are required.

Primary Responsibilities

• Work as directed to support the HOPE Atlanta organization and team members
• Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
• Coordinates and monitors all aspects of service · delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences,
referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
• Ensures all participants are recertified as required by the grant guidelines.
• Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Client Track HMIS either
in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
• Tracks intake contact and temporary financial assistance in the Client Track HMIS tracking system in a timely and accurate manner.
• Create vouchers to third party vendors for temporary financial assistance.
• Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an
Individual Service Plan.
• Ensures accuracy and consistency with the agencies fiscal and billing procedures.
• Participates in all appropriate staff, supervision, and training meetings.
• Perform other duties as assigned by the SSVF Program Administrator and Senior Management.

Additional Responsibilities

• Maintain case files for each veteran enrolled in Client Track HMIS system
• Complete and provide monthly reports to Program Coordinator
• Participate in HOPE Atlanta community events as requested

Knowledge, Skills and Abilities

• Strong organization, critical thinking, problem solving, communication and creative skills
• High aptitude for learning and ability to work with technology and people
• Proficient in MS Office Suite, Client Track, and database systems, etc.
• Flexible and ability to multi-task
• Able to function in a team environment
• Excellent verbal, written and communication skills

Qualifications/Requirements

• Bachelor’s Degree in Social Work, Psychology or in related field of social services
• Mental health/human services experience preferred
• Experience work with veterans preferred
• Experience working with homeless population
• Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Outreach Case Manager 

Reports to:  Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Part – time – overnight and weekend hours

Summary

The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

    • Work as directed to support the HOPE Atlanta organization and team members
    • Perform street outreach by engaging individuals that are chronically homeless and literally homeless
    • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
    • Provide initial mental health intake and assessment to individuals who are chronically homeless
    • Refer to a mental health provider for ongoing services
    • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
    • Maintain ongoing communication with partner agencies and those that will partner in client’s care
    • Develop ISP to address needs & goals
    • Connect consumers to First Step to access SSI/SSDI benefits
    • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone

    Additional Responsibilities

    • Complete Client Track eligibility screens for each participant
    • Maintain case files for each individual enrolled in Client Track HMIS system
    • Monitor program expenditures for all eligible activities
    • Complete and provide monthly reports to program manager
    • Enter case notes in Client Track HMIS system within 48 hours of contact
    • Attend community resource meeting as directed
    • Maintain ongoing communication with partnering agencies
    • Participate in HOPE Atlanta community events as requested

    Knowledge, Skills and Abilities

    • Understanding of P.A.T.H. Programs & Services
    • Knowledgeable of mental illness, addiction and PTSD
    • Strong organization, critical thinking, problem solving, communication and creative skills
    • High aptitude for learning and ability to work with technology and people
    • Proficient in MS Office Suite, Client Track and database systems, etc.
    • Flexible and ability to multi-task
    • Able to function in a team environment
    • Excellent verbal, written and communication skills

    Qualifications/Requirements

    • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
    • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

    To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
    Apply Now

Customer Service Representative 

Reports to: Director of Special Needs Housing Program
Status: Permanent

Summary

The Customer Service Representative provides administrative support to program service staff in several key areas, including client/vendor reception and preparation, client/vendor phone line management, document management and equipment maintenance.

Primary Responsibilities

• Work as directed to support the HOPE Atlanta organization and team members
• Client/Vendor reception and preparation
• Greet arriving clients/vendor, answer questions, provides requested information
• Assist with completing intake paperwork ensuring client file is complete
• Maintain client files (when applicable)
• Assist program staff with client services as needed (copies, drug test, etc.)

Client Assistance

• Answer client phone line “live” when appropriate
• Retrieve voicemails and return calls daily
• Schedule appointments for clients and create daily schedules
• Email clients’ appointment confirmation (when applicable)
• Provide walk-in clients with resources

Documentation Management

• Sort and distributes incoming mail/fax
• Identify and display outside resources to assist clients in obtaining help for various needs (food, clothing, etc.)
• Responsible for maintaining a neat reception area

Equipment Maintenance

• Ensure paper is filled in copier
• Change toner and performs any other operating maintenance on copier

Additional Responsibilities

• Assists in fund raising opportunities and participants in agency donor and community events
• Attend all training’s and organizational meetings as directed by supervisor
• Supervise High School Student Interns

Knowledge, Skills and Abilities

• Ability to communicate with diverse population
• Ability to relate to homeless and at-risk clients who may have mental health or substance abuse disorder
• Ability to recognize and defuse potential volatile situations in a calm manner
• Strong organization, problem solving, and creative skills
• Aptitude for learning and ability to work with technology and people
• Proficient in MS Office Suite, Clienttrack, and database systems, etc.
• Flexible and ability to multi-task
• Able to function in a team environment
• Excellent verbal, written and communication skills

Qualifications/Requirements

• H.S. Diploma or equivalent

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now