Careers

Open Positions

Summary

“The Melody at 184 Forsyth” is an innovative pilot program in Atlanta, focused on providing sustainable, comfortable, and secure living spaces for individuals experiencing homelessness. This initiative repurposes shipping containers into fully functional tiny homes, offering a unique approach to urban housing challenges.

We are seeking an energized and passionate Residential Counselor to join our team. The RA will play a crucial role in basic day-to-day operations at our Permanent Supportive Housing Projects. The Residential Counselor will assist the individuals living in our supportive housing with their daily needs, with special emphasis on challenges related to severe and persistent mental and physical illness and substance use disorders.

 

Primary Responsibilities

 

Resident Support and Engagement

  • Interact with residents in the general milieu and common areas.
  • Create a welcoming and supportive community atmosphere.
  • Provide informal support and guidance to residents.
  • Support property management and service providers to organize community-building activities and educational workshops.

 

Clinical Staff Support

  • Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as
    necessary.
  • Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
  • Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.

 

Project Operations and Facility Management

  • Manage all building operations in the absence of other project and clinical staff as assigned.
  • Oversee the locking and unlocking of community facilities daily.
  • Monitor and report on the condition of homes and communal areas to property management.
  • Coordinate with service providers and volunteers to support residents.
  • Monitor community’s guest policy
  • Operate check-in functions including checking visitors in and out visitors and partnering with security team to ensure, residents and visitors comply with visiting hours, and other guest-related rules.
  • Complete incident reports, and significant events log to report significant events involving residents and building operation activities.
  • Serve as an onsite, after-hours point of contract for residents to guide them through emergency and crisis protocols.

Download the full job listing here.

Summary

The Financial Payment Analyst will be responsible for managing the processing and monitoring of payments through vouchers to vendors. This individual plays a crucial role in maintaining accurate and up-to-date grant payment information along with reporting to grant Directors.

 

Primary Responsibilities

  • Payment Processing: Ensuring that payments are processed accurately and on time.
  • Review and process all grant vouchers for payment.
  • Process all new vendor W9 and enter to Salesforce.
  • Prepare SSVF monthly reconciliation and enter receivable.
  • Perform monthly analysis on Accounts Receivable and Accounts Payable
  • Reconciliations monthly SSVF Credit Card transactions and process payment
  • Prepare and post month end non-payroll related expense allocations. • Prepare and post monthly journal entries as assigned.
  • Maintain and update monthly grant closing checklist.
  • Assist with assembling support and preparing monthly Grant billing
  •  Maintain Vendor master Lists.
  • Maintain file of posted grant related Journal Entries and supporting documentation.
  • Assist with annual audit preparation.
  • Perform all other tasks as requested by the Supervisor/CFO.
  • Maintain files for all grant related accounting documents.

 

Download the full job listing here.

Summary

 

The Rapid-Rehousing & Navigation Case Manager at HOPE Atlanta plays a pivotal role in addressing family homelessness through a targeted initiative designed to serve families experiencing homelessness. This position involves comprehensive case management and housing navigation services for families approved for Temporary Assistance for Needy Families(TANF) rental assistance, employing a progressive assistance model tailored to the duration (1-12 months) and specific needs of each household. Key responsibilities include assessing family eligibility, providing proactive case management, securing permanent housing, coordinating services to increase household income and access to mainstream resources, and ensuring families achieve and maintain permanent housing stability. The role is central to HOPE Atlanta’s goals of reducing homelessness among families, increasing the economic mobility of households served, and ensuring a successful transition to self-sufficiency.

 

Primary Responsibilities

  • Conduct comprehensive assessments to determine family eligibility for TANF-funded Rapid Rehousing (RRH) and develop Individualized Service Plans (ISPs) focusing on housing stability and self-sufficiency.
  • Provide direct, proactive case management services on a weekly to monthly basis, based on household needs, including face-to-face meetings in the home or community.
  • Assist families with securing permanent housing, including negotiating lease terms, ensuring utility setup, and providing tenant counseling.
  • Coordinate and secure services and benefits at the Federal, State, and local levels to increase household income and access to mainstream resources.
  • Facilitate transportation for clients to housing appointments, benefit agencies, and other essential services.
  • Ensure timely submission of rental and utility assistance requests, including all required documentation.
  • Develop, secure, and coordinate services aimed at housing stabilization, employment assistance, and linkage to mainstream and supportive resources.
  • Maintain ongoing communication with property management, rental assistance intermediaries, and other stakeholders to resolve any housing stability concerns.
  • Provide ongoing case management to monitor and evaluate the progress of program participants towards their goals.
  • Document all case management activities, progress, and outcomes in the Client Track HMIS system.
  • Determine eligibility of referred families using current TANF-approved documentation.
  • Adhere to the Atlanta CoC Written Standards of Care, Policies and Procedure, and the Data Quality Plan.
  • Support the preparation and submission of monthly reports on case management statistics, services provided, and outcomes.

 

Download the full job listing here.

Summary

HOPE Atlanta, one of the region’s oldest non-profits, provides essential and emergency services aimed at preventing homelessness and promoting self-sufficiency among vulnerable populations. The organization champions community impact through comprehensive support services and strategic partnerships.
The Director of Performance and Quality Improvement is a pivotal role within HOPE Atlanta, responsible for leading the Continuous Quality Improvement (CQI) department. This includes overseeing departmental outputs, ensuring CARF accreditation compliance, and enhancing process efficiencies across the organization. Key responsibilities of this role encompass developing evaluation strategies, managing data processes, regulatory compliance, and leading various quality improvement projects.

 

Primary Responsibilities

  • Lead the development of grant reports, annual outcomes, board reports, and committee reports through thorough process, research, and outcome evaluations.
  • Offer recommendations on process improvements, procedural enhancements, data collection, and evaluation design & implementation.
  • Develop and implement evaluation, technology, and workflow strategies that align with and support agency growth, sustainability, and community impact.
  • Enhance agency knowledge to boost programmatic effectiveness and efficiency, including service and administration outcome development and analysis.
  • Manage the development and update of agency measurement tools and support CQI and evaluation for new programs or services.
  • Design data monitoring processes and develop logic models and evaluation plans for all agency services.
  • Serve as a representative at community events and meetings with external stakeholders, establishing and maintaining crucial partnerships.
  • Maintain expert knowledge of all Electronic Client Record (ECR)/Client Record Management (CRM) systems including Salesforce and the Homeless Management Information Systems.
  • Respond to data requests, manage the monthly Program Scorecard, and review quality assurance reports.
  • Support staff training and provide monitoring for corrective actions.
  • Perform data analysis to identify trends and inform organizational initiatives.
  • Develop outcomes and data reports using various visual aids and present data processes and outcomes for evaluation.
  • Conduct comprehensive departmental audits to ensure adherence to internal standards and regulatory compliance, identifying areas for improvement and implementing corrective measures to enhance operational effectiveness.
  • Ensure external audit readiness for governing bodies such as HUD, DBHDD, DCA, VA, and CARF.
  • Oversee compliance activities across the organization, ensuring that all departments consistently meet CARF standards and other regulatory requirements, and prepare detailed reports for senior management on compliance statuses and audit outcomes.
  • Oversee CARF accreditation compliance and maintain standards throughout agency departments.
  • Collaborate with Executive Leadership team and department leaders on CQI activities and program evaluation.
  • Plan, oversee, and lead various continuous quality improvement projects.

 

Download the full job listing here.

Summary

The Quality Assurance Data Specialist provides direct support to their assigned SSVF case management team. They support data integrity, program follow up, compliance and program regulations. This is a full-time position that functions by conducting audits, adhering to quality standards, identifying data trends, and functioning according to SSVF Program Guide and SSVF HOPE Atlanta Policy and Procedures.

 

Primary Responsibilities

  • Compile Data and support completion of required reports.
  • Assist with special projects.
  • Assist with preparation of Agency, VA, and CARF monitoring reviews.
  • Provide detailed review of documentation to ensure quality, regulatory compliance, consistency across programs and audit-readiness.
  • Ensure that 90-day recertifications are performed in a timely manner and that no TFA’s are submitted if the recertification was not performed.
  • Ensure that there is a case note for every TFA request as well as the need for funds.
  • Ensure that move in dates are entered into HMIS.
  • Enroll and close certified case as assigned.
  • Correct data error clean up report.
  • Recon Salesforce with ClientTrack/HMIS
  • Review case manager SharePoint files for organization and documents uploaded.
  • Ensures documentation of service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into ClientTrack/HMIS or other tracking forms either in real time or within 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
  • Maintain consumer confidentiality.
  • Participates in all appropriate staff, supervision, and training meetings.
  • Well organized, self-starter and able to work as a team member.
  • Complies with all company safety, personnel, and operational policies and procedures.
  • Assumes other duties as needed and assigned by the Veterans Services Director of CQI/Comm Engagement and Senior Director

Download the full job listing here.

Summary

The Street Outreach Case Managers role is to proactively engage with individuals experiencing homelessness in public places such as gas stations, streets, parks, and other outdoor settings. This role emphasizes building trust and relationships with a highly vulnerable population, providing immediate support and linkage to essential services, and coordinating with broader community resources. By conducting regular street-based outreach efforts, the case manager acts as a bridge, facilitating the transition from life on the streets to stable housing and essential supportive services, thereby reducing the prevalence of homelessness and improving individual well-being in the community.

 

Primary Responsibilities 

Organizational Support:

  • Collaborate proactively with the HOPE Atlanta organization and team members to uphold the mission and vision.
  • Attend and contribute to monthly department meetings and participate in HOPE Atlanta community events.

Client Engagement and Assessment:

  • Actively engage and build trust with individuals experiencing homelessness through regular and assertive street outreach, ensuring a focus on various vulnerable groups such as the elderly, chronically homeless, disabled veterans, HIV/AIDS patients, LGBTQ community, victims of human trafficking, and more.
  • Assess individuals for service eligibility and swiftly conduct intake processes within the Client Track HMIS system.
  • Develop personalized Individual Service Plans (ISP) addressing both immediate needs and long-term goals.

Service Provision and Referrals:

  • Link individuals to relevant agencies and mainstream benefits, ensuring they access vital services such as healthcare, childcare, housing counseling, and more.
  • Offer crisis counseling and emergency services as and when required.
  • Assist clients in gathering essential documents like IDs, birth certificates, social security cards, and pertinent HUD McKinney forms, paving the way for a smooth transition to housing solutions.
  • Transport clients when necessary and support with housing application processes.

Documentation and Reporting:

  • Maintain meticulous client files, ensuring they are up-to-date within the Client Track HMIS system.
  • Document client interactions, progress, barriers, and services rendered in a timely and efficient manner; case notes should be updated in the HMIS system within 72 hours of contact.
  • Produce monthly reports, detailing outreach activities and outcomes, and submit to the program manager.

Collaboration and Community Engagement:

  • Work alongside partners and stakeholders to focus outreach efforts on specific, high-need locations, determining needs and priorities.
  • Enroll all engaged clients into the Coordinated Entry (CE) system and ensure they are enrolled in outreach and navigation within a 72-hour window.
  • Construct and regularly update a by-name list for effective client tracking and prioritization.
  • Engage in consistent follow-ups with clients who may be initially hesitant about accepting services, ensuring they are not left behind.
  • Actively participate in the annual Atlanta CoC Point in Time count (PIT), designating and collaborating with a PIT contact for related tasks.
  • Maintain consistent communication with partner agencies to ensure seamless service delivery.

Additional Responsibilities:

  • Stay adaptable, undertaking other duties as assigned, and always prioritizing the welfare and stability of clients above all else.
  • Outreach team members may be required to provide services outside of traditional 9-5 hours, as needed to ensure individuals are engaged and reflected in by name lists. This may include early morning and evening visits where needed.
  •  

Download the full job listing here.

Summary

The Rapid Rehousing Outreach Case Manager will be responsible for providing outreach and case management services to all individuals serviced through the agency’s Emergency Service, and programs.

 

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Assess consumers for eligibility for emergency services (rapid re-housing) and conduct an intake in Client Track HMIS system
  • Develop Individual Service Plans (ISP) as needed to address needs and goals
  • Provide linkage to other agencies and mainstream benefits that will provide supportive services including case management, health care, child care, income maintenance, housing counseling, and housing referral
  • Perform crisis counseling as needed
  • Manage and maintain housing and emergency services consumer files
  • Documents goals, progress, barriers, services provided, and other pertinent information

 

Outreach and Navigation:

  • Assertive outreach to engage individuals and build rapport to quickly move individuals out of homelessness
  • Outreach is expected to provide services outside of traditional 9-5 hours to ensure individuals are engaged and reflected in by name lists. This may include early morning and evening visits where needed.
  • Targeted encampment focus, in collaboration with partners and other stakeholders to determine locations and schedule
  • Determine needs for each encampment, increase buy-in of encampment residents
  • Enroll all clients into Coordinated Entry (CE)
  • Enroll all clients in outreach and navigation, within navigation, within 72 hours.
  • Continued follow up with clients who initially refuse services
  • Create and maintain by-name list of all individuals in encampments to use for prioritization and tracking
  • Provide client transportation from encampment to hotel or housing destination
  • Assist individuals in completing applications for available units
  • Screen enrolled individuals for necessary documents. Obtain all key documents; including ID, Birth Certificate, Social security card, and HUD McKinney (where applicable), and other applicable key documents) and any other documents necessary to progress toward move-in to bridge or permanent housing
  • Continued engagement and onsite support for clients that are placed in the hotel
  • Outreach services transition to rapid rehousing once a housing application has been approved.
  • Outreach workers will participate in annual Atlanta CoC Point in Time count (PIT) and designate a point of contact for PIT related duties.
  • Perform other emergency service-related duties as assigned

Download the full job listing here.

Summary

The Airport Outreach Case Manager’s primary responsibilities are to provide Outreach, Engagement, Linkage, and Housing Location to individuals/families who are experiencing homelessness, coping with mental health, medical and substance use issues within Hartsfield Jackson Atlanta International Airport and the City of Atlanta. The Case Manager will utilize a multidisciplinary approach to engage the hardest to serve population experiencing homelessness to provide case management and connect them to referral services, such as: shelter placement, permanent housing, mental health treatment, and employment agencies.

 

  • Provide connection to coordinated entry services to include performing mobile assessments where clients are located, referring/connecting and transporting clients to immediate shelter, and providing ongoing navigation to assist that client with obtaining permanent housing.
  • Develop an Individual Service Plan (ISP) for each client/case and document in Client Track HMIS system and make referrals to other service providers to support improved access to mainstream benefits.
  • Provide daily report to Outreach Coordinator of all clients engaged, enrolled, housed, and/or connected to resources and services.
  • Provides linkages and referrals for the homeless population to community services, providing a warm handoff, and outreach services for individuals referred who have been difficult to engage.
  • Seeks to build trusting relationships with individuals experiencing homelessness and to engage those with mental health issues with community mental health services.

 

Primary Responsibilities

  • Provide outreach and engagement to individuals/families who are homeless and may suffer from serious mental illness (SMI) or SMI and co-occurring substance use disorders (SUDs).
  • Outreach services will include case management, transportation, access and triage for services, and other functions that have value for the homeless persons and improve the likelihood of accessing stable housing.
  • Utilize Trauma-Informed Care when interacting with clients.
  • Utilize best practices, including but not limited to motivational interviewing techniques to promote hope and change while providing compassionate, case management.
  • Maintains a working knowledge of public benefits, community resources, and available mental health services, including the most effective way of accessing the resources/services needed.
  • Maintains clients’ records, keeping all files up to date and properly archived, by documenting case management meetings, notes, and observations as well as reviewing case notes and service plans, including exit planning and implementation, ensuring compliance with HIPAA and data privacy practices.
  • Enter case notes in Client Track HMIS system within 48 hours of contact.
  • Provide monthly reports to senior leadership and stakeholders.
  • Uphold customer service values of Hartsfield-Jackson Atlanta International Airport.

 

Download the full job listing here.

Summary

The Housing Case Manager is responsible for providing support for homeless clients that enables them to enter mid-term master leasing housing.

 

Primary Responsibilities

  • Conduct client intake, to include obtaining all required documents, assessments, housing plan development, and facility placement
  • Identify barriers to housing
  • Develop client housing plans that overcome barriers to housing and result in the client entering mid-term master leasing or long term housing
  • Meet in-person with each client at least once a month to ensure they are making progress toward their housing plan goals
  • Have weekly phone, email or text contact with each client to provide additional support
  • Conduct home visits at least once a month
  • Provide linkage to medical care, case management, mental health care, and substance abuse services
  • Work cooperatively with all HOPWA programs and other programs that are linked to assist the client
  • Perform crisis counseling
  • Maintain ongoing communication with referring and partner case managers and agencies
  • Work as directed to support the HOPE Atlanta organization and team members Input and maintain current client information in HMIS, case files, service reports, etc.
  • Ensure all client files are accurate and complete Work with team members to identify safe, affordable housing and supportive housing Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family and friends information)
  • Utilizing HOPE Atlanta’s forms, conduct follow up assessments and evaluations with clients and their families
  • Work to resolve problems or concerns between resident and residential provider Provide data and statistics to Manager for weekly, monthly and quarterly reports or as needed
  • Review cases weekly with manager or as needed
  • Knowledgeable of HIV/AIDS, mental illness, addiction, homelessness, or at-risk populations
  • Understanding of HOPWA regulations as outlined in the appropriate CFRs (within the first two months of employment)
  • Strong understanding and working knowledge of the program’s confidentiality procedures (within the first week of employment)
  • Strong understanding of the policies and procedures as outlined in the program manual (within the first two months of employment)
  • Strong organization, critical thinking, problem solving, communication and creative skills

Download the full job listing here.

Summary

 

The Intake Specialist provides administrative support to program service staff in several key areas, including client/vendor reception and preparation, client/vendor phone line management, document management and equipment maintenance. Manage incoming calls and transfer them as necessary. Organize the telephone directory and may perform some additional administrative tasks.

 

Primary Responsibilities

 

  • Work as directed to support the HOPE Atlanta organization and team members
  • Client/Vendor Reception and Preparation
  • Greet arriving clients/vendor, answer questions, provides requested information
  • Assist with completing intake paperwork ensuring client file is complete
  • Maintain client files (when applicable)
  • Assist program staff with client services as needed (copies, drug test, etc.)
  • Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed, or take messages and answer questions when possible.
  • Notify individuals of incoming calls so they have time to prepare to speak with clients. Use interoffice equipment to enhance communication and notifications.
  • Utilize office communication systems to perform your telecommunications duties, including telephone, email and Outlook instant massager.
  • Relay messages given to you verbally or in written form, including telephone messages and face-to-face communications.
  • Other duties as assigned.

 

Documentation Management

 

  • Sort and distributes incoming mail/fax
  • Identify and display outside resources to assist clients in obtaining help for various needs (food, clothing, etc.)
  • Responsible for maintaining a neat reception area

 

Equipment Maintenance

 

  • Ensure paper is filled in fax and copier
  • Change toner and performs any other operating maintenance on copier and fax

 

Education and Experience

 

  • High school diploma or equivalent
  • Proficient in MS Office Suite,
  • Must be able to speak fluently and clearly
  • Flexible and ability to multitasking skills
  • Good verbal and written communication skills
  • One or more years of experience as a Receptionist or Telecommunications operator

 

Skills and Abilities

 

  • Ability to communicate with diverse population
  • Ability to relate to homeless and at-risk clients who may have mental health or addiction issues
  • Ability to recognize and defuse potential volatile situations in a calm manner
  • Strong organization, problem solving, and creative skills
  • Effective verbal and written communication skills.
  • Effective time management skills.
  • Demonstrated strong and timely documentation abilities and commitment.
  • Ability to effectively work with individuals in crisis.
  • Ability to use HMIS systems (i.e. Client Track, etc.)

 

Download the full job listing here.

Summary

 

The Chief Development Officer (CDO) at HOPE Atlanta serves as a member of the executive team and will play a critical role in leading the efforts of a growing Development team at Atlanta’s oldest nonprofit organization dedicated to fighting homelessness.

With a new CEO in place and a five-year strategic plan launching in July, the organization has energetically taken on the goal to expand its fundraising capabilities so that its mission can create better outcomes for Atlantans in need.

 

With a budget of nearly $15 million, HOPE Atlanta has had a strong history of governmental funding (86%) but has been aggressively growing other sources of philanthropy (individuals, foundations, corporations). The Chief Development Officer will work closely with the CEO and Board of Directors and oversee a team of development professionals to develop and implement strategies to drive philanthropic revenue. She/he will bring the vision, drive, and creativity to reach ambitious fundraising goals with an eye toward both growing a base of loyal donors and engaging existing donors and supporters. He/she will be energized by developing new strategies, processes, and relationships. The CDO will be a strategic thinker, people-oriented, and possess a strong dedication to the mission of HOPE Atlanta.

 

 

Primary Responsibilities

 

  • Reporting directly to the CEO, work with staff and Board of Directors to plan, design, create, implement and oversee an ambitious fund development strategic plan to build unrestricted and restricted funding, including cultivating, nurturing and developing donors, with specific and timely annual goals and objectives and tactics for achieving them.
  • Manage and build the skills, knowledge, and abilities of a 6-person development team in areas including annual giving, major gifts, events, donor relations, corporate partnerships, foundation grants, marketing/communications, and volunteers.
  • Manage a portfolio of donors and prospects that requires a systematic approach of personal visits and outreach.
  • Identify, recruit and train Board members and other volunteers to participate in solicitations and other resource development activities.
  • Provide staff support to Board, Advisory Council, and campaign committees as assigned.
  • Ensure existing “Heroes for HOPE” gala continues its strong results, working with contractualandvolunteerleaders to execute the agency’s signature fundraising event.
  • Manage the administration and solicitation of grants from private, corporate, and family foundations, from prospect research to submission of all non-governmental grant and funding proposals. Oversee and ensure timely and accurate reports to funders and monitoring agencies. Increase private grant submissions and awards. Review grant submissions and assist in writing of proposals when needed.
  • Work closely with a contractual marketing firm to design and implement an organizational communications and marketing plan to ensure consistent, accurate, compelling and professional brand awareness messaging, marketing and public relations to and with HOPE Atlanta supporters and the community. This includes electronic communications and e-newsletters, social media, annual reports, marketing campaigns, website content, photo/story database, and honing of key
  • Work closely with Director of Community Engagement to develop a robust volunteer engagement, management and stewardship Set up systems so that volunteers increase their engagement and financial support.
  • Ensure moves management processes are in place to move donors toward monthly and major giving opportunities. Review and improve the organization’s direct marketing and acquisition program, ensuring new and existing donors are deepening their involvement with and commitment to the organization.
  • Oversee the donor database in Salesforce and improve procedures for data Ensure accurate, timely and appropriate recording of gifts and recognition of donors and funding entities.
  • As a member of the senior leadership team, take an integral role inorganization-wide strategic planning, budget planning, plan execution and reporting.
  • Represent and speak on behalf of HOPE Atlanta in the community as appropriate and required.
  • Demonstrate a passion for the importance and urgency of furthering HOPE Atlanta’s mission.
  • Perform other duties as assigned.

 

Qualifications, Education and Experience

 

  • Minimum of a Bachelor’s degree plus 10 or more years of work experience in a nonprofit organization demonstrating competency in development best practices, including fundraising, marketing, and volunteer management.
  • Leadership, management, and supervisory experience
  • Keen knowledge of fundraising best practices including development planning, annual giving, grant writing, foundation and corporate stewardship, and major gift cultivation and solicitation.
  • Must have strong written and verbal communication Experience conducting major gifts strategies preferred.
  • Demonstrated ability to lead diverse agency functions, described above, to take the department to the next fundraising level.
  • Must be detail-oriented and possess strong ethics.
  • Proficiency with Microsoft Office programs required and experience with Salesforce (or comparable CRM software)
  • Must be a team player with excellent customer service and interpersonal skills. Must be abletoinitiatetasksandprojects;organizeandsetpriorities;andcoordinatemultipletasks with multiple priorities, many of which are time sensitive.
  • Familiarity with services for individuals experiencing homelessness is a plus.

 

Download the full job listing here.

Summary

HOPE Atlanta seeks a strategically minded and experienced Chief Financial Officer to lead the finance, grants, and accounting functions of our high-performing and quickly expanding homeless-serving organization. HOPE Atlanta’s mission is to provide a comprehensive approach to address homelessness and provide solutions that promote lifelong stability. Founded in 1900, the organization offers a continuum of evidence-based “housing first” services, including emergency lodging, permanent supportive housing, case management, street outreach, homeless prevention, veterans housing, and employment, special needs (HIV/AIDS) housing, reunification, and rapid re-housing to nearly 10,000 individuals and families across 32 counties. HOPE Atlanta’s vision is to make homelessness in Atlanta rare, brief, and non-recurring.

The organization has combined efforts with another homeless-serving nonprofit; the organization merged with HOPE Atlanta in January 2021 which expanded its budget of $12m to a budget of $16m annually. HOPE Atlanta has experienced more than 30% growth in the last two years, endeavored on a new strategic plan, and mounted a robust response to the COVID-19 pandemic/ financial crisis. The candidate is responsible for overseeing all fiscal and fiduciary responsibilities for the organization, including leading the integration of the two nonprofits. The candidate has experience with complex governmental grants, compliance, updating processes, and optimizing resources toward mission delivery.

 

Reports to: CEO / Full time, Exempt

 

Primary Responsibilities

  • Sets strategic direction for the department, managing limited unrestricted funds to supplement restricted funds in alignment with the strategic plan
  • Develops operating plan and enhanced procedures to ensure greater long-term stability and resilience
  • Oversees all accounts, ledgers, and reporting systems, ensuring compliance with appropriate Generally Accepted Accounting Principles, regulatory requirements, and Office of Management and Budget audit requirements.
  • Develops and monitor Operating Budget/Budget Modifications
  • Manages fiscal operational areas
  • In cooperation with directors, supervises purchasing system and controls expenditures of agency funds
  • Works closely with the board treasurer and board finance committee as well as with other executive leaders
  • Reviews accounting and budgeting procedures. Recommends and implements changes
  • Develops tools and systems to provide critical financial and operational information to the CEO and make actionable recommendations on both strategy and operations.
  • Identifies areas for cost-saving and revenue maximization
  • Conducts cost analysis on program components
  • Negotiates contracts and represents the agency with public, governmental and affiliate organizations
  • Develops, implements, and monitors agency Fiscal Policies and Procedures
  • Maintains appropriate records of the fiscal affairs of the organization
  • Supervises the preparation and filing of all financial reports
  • Directs accounting activities including maintenance of general ledgers
  • Supervises the maintenance of the cash flow system
  • Prepares and presents internal reports to the management team and Board of Directors.
  • Engages the board finance committee around issues, trends, and changes in the operating model(s) and operational delivery
  • Monitors accounts payable and receivable
  • Prepares revenues and expenditures forecasts
  • Reviews quotes on large equipment purchases, services and real estate. Makes recommendations to Board and Senior Management
  • Acts as primary contact for State, County, and other funding sources, fiscal personnel.
  • Interfaces with independent and State auditors
  • Participates in the RFP process as needed
  • Responsible for the monitoring and meeting of all deadlines for fiscal reporting
  • Performs periodic “internal audit” functions
  • Oversees facilities and property management of agency real estate
  • Ensures financial activities are implemented according to Strategic Plan
  • Develops an annual inventory of agent equipment and real estate
  • Other duties as assigned by the CEO

 

Qualifications, Education and Experience

  • Strong analytical skills & experience translating a strategic vision into an operational model.
  • Mature and proactive, with evidence of having worked as a true business partner to the CEO of a multi-divisional organization. If coming from the for-profit world, nonprofit board experience is preferred.
  • An effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information.
  • A collaborative and flexible style, with a strong service mentality.
  • Creativity, with experience funding activities in ways that both cover costs and generate operating margins.
  • Five to seven years’ experience in not-for-profit agency management & operations. Must have experience as a CFO.
  • Familiarity with HUD and other public entity contracting guidelines
  • Bachelor’s Degree from an accredited college or university in a related discipline in business or five years related experience. Masters level a plus. CPA is preferred
  • Experience in human services, homeless services, mental health, veterans’ services, or housing a plus
  • Experience with Salesforce a plus

Summary

**This position is a hybrid role, that requires 1-2 days in office.**

A full-time position providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including occasional evenings and weekends and an ability to travel within the service delivery areas are required.

 

Primary Responsibilities

  • Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
  • Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
  • Ensures all participants are recertified as required by the grant guidelines.
  • Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Clienttrack HMIS either in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
  • Tracks intake, contact and temporary financial assistance in the Clienttrack HMIS tracking system in a timely and accurate manner.
  • Create vouchers to third party vendors for temporary financial assistance.
  • Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an Individual Service Plan.
  • Ensures accuracy and consistency with the agencies fiscal and billing procedures.

Download the full job listing here.

or email your cover letter and resume to apply@hopeatlanta.org.

 

Job descriptions may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

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