Position: Outreach Case Manager 

Reports to: Director of Homeless Outreach

FLSA Status: Non-Exempt

Full or Part-time: Part – time


The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

    Primary Responsibilities

    • Work as directed to support the HOPE Atlanta organization and team members
    • Perform street outreach by engaging individuals that are chronically homeless and homeless
    • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
    • Provide initial mental health intake and assessment to individuals who are chronically homeless
    • Refer to a mental health provider for ongoing services
    • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
    • Maintain ongoing communication with partner agencies and those that will partner in client’s care
    • Develop ISP to address needs & goals
    • Connect consumers to First Step to access SSI/SSDI benefits
    • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone

    Additional Responsibilities

    • Complete Client Track eligibility screens for each participant
    • Maintain case files for each individual enrolled in Client Track HMIS system
    • Monitor program expenditures for all eligible activities
    • Complete and provide monthly reports to program manager
    • Enter case notes in Client Track HMIS system within 48 hours of contact
    • Attend community resource meeting as directed
    • Maintain ongoing communication with partnering agencies
    • Participate in HOPE Atlanta community events as requested

    Knowledge, Skills and Abilities

    • Understanding of PATH Programs
    • Knowledgeable of mental illness, addiction and PTSD
    • Strong organization, critical thinking, problem solving, communication and creative skills
    • High aptitude for learning and ability to work with technology and people
    • Proficient in MS Office Suite, Client Track and database systems, etc.
    • Flexible and ability to multi-task
    • Able to function in a team environment
    • Excellent verbal, written and communication skills


    • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
    • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

    HOPE Atlanta is in compliance with the Equal Employment Opportunity Act and all other fairness laws. HOPE Atlanta does not discriminate against age, race, religion, sex, national origin, marital status, sexual orientation, genetic information or disability status.

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