Outreach Case Manager 

Reports to:  Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Part – time – overnight and weekend hours


The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

    • Work as directed to support the HOPE Atlanta organization and team members
    • Perform street outreach by engaging individuals that are chronically homeless and literally homeless
    • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
    • Provide initial mental health intake and assessment to individuals who are chronically homeless
    • Refer to a mental health provider for ongoing services
    • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
    • Maintain ongoing communication with partner agencies and those that will partner in client’s care
    • Develop ISP to address needs & goals
    • Connect consumers to First Step to access SSI/SSDI benefits
    • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone

    Additional Responsibilities

    • Complete Client Track eligibility screens for each participant
    • Maintain case files for each individual enrolled in Client Track HMIS system
    • Monitor program expenditures for all eligible activities
    • Complete and provide monthly reports to program manager
    • Enter case notes in Client Track HMIS system within 48 hours of contact
    • Attend community resource meeting as directed
    • Maintain ongoing communication with partnering agencies
    • Participate in HOPE Atlanta community events as requested

    Knowledge, Skills and Abilities

    • Understanding of P.A.T.H. Programs & Services
    • Knowledgeable of mental illness, addiction and PTSD
    • Strong organization, critical thinking, problem solving, communication and creative skills
    • High aptitude for learning and ability to work with technology and people
    • Proficient in MS Office Suite, Client Track and database systems, etc.
    • Flexible and ability to multi-task
    • Able to function in a team environment
    • Excellent verbal, written and communication skills


    • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
    • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

    To apply, please send cover letter and resume via e-mail to hr@hopeatlanta.org, please list position applied for as subject of email or
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