Summary

The Housing Case Manager is responsible for providing support for homeless clients that enables them to enter mid-term master leasing housing.

Primary Responsibilities

• Conduct client intake, to include obtaining all required documents, assessments, housing plan development, and facility placement
• Identify barriers to housing
• Develop client housing plans that overcome barriers to housing and result in the client entering mid-term master leasing or long term housing
• Meet in-person with each client at least once a month to ensure they are making progress toward their housing plan goals
• Have weekly phone, email or text contact with each client to provide additional support
• Conduct home visits at least once a month
• Provide linkage to medical care, case management, mental health care, and substance abuse services
• Work cooperatively with all HOPWA programs and other programs that are linked to assist the client
• Perform crisis counseling
• Maintain ongoing communication with referring and partner case managers and agencies
• Work as directed to support the HOPE Atlanta organization and team members Input and maintain current client information in HMIS, case files, service reports, etc.
• Ensure all client files are accurate and complete Work with team members to identify safe, affordable housing and supportive housing Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family and friends information)
• Utilizing HOPE Atlanta’s forms, conduct follow up assessments and evaluations with clients and their families
• Work to resolve problems or concerns between resident and residential provider Provide data and statistics to Manager for weekly, monthly and quarterly reports or as needed
• Review cases weekly with manager or as needed
• Knowledgeable of HIV/AIDS, mental illness, addiction, homelessness, or at-risk populations
• Understanding of HOPWA regulations as outlined in the appropriate CFRs (within the first two months of employment)
• Strong understanding and working knowledge of the program’s confidentiality procedures (within the first week of employment)
• Strong understanding of the policies and procedures as outlined in the program manual (within the first two months of employment)
• Strong organization, critical thinking, problem solving, communication and creative skills
  
  

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Summary

The Intake Specialist provides administrative support to program service staff in several key areas, including client/vendor reception and preparation, client/vendor phone line management, document management and equipment maintenance. Manage incoming calls and transfer them as necessary. Organize the telephone directory and may perform some additional administrative tasks.

Primary Responsibilities

• Work as directed to support the HOPE Atlanta organization and team members
• Client/Vendor Reception and Preparation
• Greet arriving clients/vendor, answer questions, provides requested information
• Assist with completing intake paperwork ensuring client file is complete
• Maintain client files (when applicable)
• Assist program staff with client services as needed (copies, drug test, etc.)
• Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed, or take messages and answer questions when possible.
• Notify individuals of incoming calls so they have time to prepare to speak with clients. Use interoffice equipment to enhance communication and notifications.
• Utilize office communication systems to perform your telecommunications duties, including telephone, email and Outlook instant massager.
• Relay messages given to you verbally or in written form, including telephone messages and face-to-face communications.
• Other duties as assigned.

Documentation Management

• Sort and distributes incoming mail/fax
• Identify and display outside resources to assist clients in obtaining help for various needs (food, clothing, etc.)
• Responsible for maintaining a neat reception area

Equipment Maintenance

• Ensure paper is filled in fax and copier
• Change toner and performs any other operating maintenance on copier and fax

Education and Experience

• High school diploma or equivalent
• Proficient in MS Office Suite,
• Must be able to speak fluently and clearly
• Flexible and ability to multitasking skills
• Good verbal and written communication skills
• One or more years of experience as a Receptionist or Telecommunications operator

Skills and Abilities

• Ability to communicate with diverse population
• Ability to relate to homeless and at-risk clients who may have mental health or addiction issues
• Ability to recognize and defuse potential volatile situations in a calm manner
• Strong organization, problem solving, and creative skills
• Effective verbal and written communication skills.
• Effective time management skills.
• Demonstrated strong and timely documentation abilities and commitment.
• Ability to effectively work with individuals in crisis.
• Ability to use HMIS systems (i.e. Client Track, etc.)

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Summary

The Chief Development Officer (CDO) at HOPE Atlanta serves as a member of the executive team and will play a critical role in leading the efforts of a growing Development team at Atlanta’s oldest nonprofit organization dedicated to fighting homelessness.

With a new CEO in place and a five-year strategic plan launching in July, the organization has energetically taken on the goal to expand its fundraising capabilities so that its mission can create better outcomes for Atlantans in need.

With a budget of nearly $15 million, HOPE Atlanta has had a strong history of governmental funding (86%) but has been aggressively growing other sources of philanthropy (individuals, foundations, corporations). The Chief Development Officer will work closely with the CEO and Board of Directors and oversee a team of development professionals to develop and implement strategies to drive philanthropic revenue. She/he will bring the vision, drive, and creativity to reach ambitious fundraising goals with an eye toward both growing a base of loyal donors and engaging existing donors and supporters. He/she will be energized by developing new strategies, processes, and relationships. The CDO will be a strategic thinker, people-oriented, and possess a strong dedication to the mission of HOPE Atlanta.

Primary Responsibilities

• Reporting directly to the CEO, work with staff and Board of Directors to plan, design, create, implement and oversee an ambitious fund development strategic plan to build unrestricted and restricted funding, including cultivating, nurturing and developing donors, with specific and timely annual goals and objectives and tactics for achieving them.
• Manage and build the skills, knowledge, and abilities of a 6-person development team in areas including annual giving, major gifts, events, donor relations, corporate partnerships, foundation grants, marketing/communications, and volunteers.
• Manage a portfolio of donors and prospects that requires a systematic approach of personal visits and outreach.
• Identify, recruit and train Board members and other volunteers to participate in solicitations and other resource development activities.
• Provide staff support to Board, Advisory Council, and campaign committees as assigned.
• Ensure existing “Heroes for HOPE” gala continues its strong results, working with contractualandvolunteerleaders to execute the agency’s signature fundraising event.
• Manage the administration and solicitation of grants from private, corporate, and family foundations, from prospect research to submission of all non-governmental grant and funding proposals. Oversee and ensure timely and accurate reports to funders and monitoring agencies. Increase private grant submissions and awards. Review grant submissions and assist in writing of proposals when needed.
• Work closely with a contractual marketing firm to design and implement an organizational communications and marketing plan to ensure consistent, accurate, compelling and professional brand awareness messaging, marketing and public relations to and with HOPE Atlanta supporters and the community. This includes electronic communications and e-newsletters, social media, annual reports, marketing campaigns, website content, photo/story database, and honing of key
• Work closely with Director of Community Engagement to develop a robust volunteer engagement, management and stewardship Set up systems so that volunteers increase their engagement and financial support.
• Ensure moves management processes are in place to move donors toward monthly and major giving opportunities. Review and improve the organization’s direct marketing and acquisition program, ensuring new and existing donors are deepening their involvement with and commitment to the organization.
• Oversee the donor database in Salesforce and improve procedures for data Ensure accurate, timely and appropriate recording of gifts and recognition of donors and funding entities.
• As a member of the senior leadership team, take an integral role inorganization-wide strategic planning, budget planning, plan execution and reporting.
• Represent and speak on behalf of HOPE Atlanta in the community as appropriate and required.
• Demonstrate a passion for the importance and urgency of furthering HOPE Atlanta’s mission.
• Perform other duties as assigned.

Qualifications, Education and Experience

• Minimum of a Bachelor’s degree plus 10 or more years of work experience in a nonprofit organization demonstrating competency in development best practices, including fundraising, marketing, and volunteer management.
• Leadership, management, and supervisory experience
• Keen knowledge of fundraising best practices including development planning, annual giving, grant writing, foundation and corporate stewardship, and major gift cultivation and solicitation.
• Must have strong written and verbal communication Experience conducting major gifts strategies preferred.
• Demonstrated ability to lead diverse agency functions, described above, to take the department to the next fundraising level.
• Must be detail-oriented and possess strong ethics.
• Proficiency with Microsoft Office programs required and experience with Salesforce (or comparable CRM software)
• Must be a team player with excellent customer service and interpersonal skills. Must be abletoinitiatetasksandprojects;organizeandsetpriorities;andcoordinatemultipletasks with multiple priorities, many of which are time sensitive.
• Familiarity with services for individuals experiencing homelessness is a plus.

Download the full job listing here.

Summary

HOPE Atlanta seeks a strategically minded and experienced Chief Financial Officer to lead the finance, grants, and accounting functions of our high-performing and quickly expanding homeless-serving organization. HOPE Atlanta’s mission is to provide a comprehensive approach to address homelessness and provide solutions that promote lifelong stability. Founded in 1900, the organization offers a continuum of evidence-based “housing first” services, including emergency lodging, permanent supportive housing, case management, street outreach, homeless prevention, veterans housing, and employment, special needs (HIV/AIDS) housing, reunification, and rapid re-housing to nearly 10,000 individuals and families across 32 counties. HOPE Atlanta’s vision is to make homelessness in Atlanta rare, brief, and non-recurring.

The organization has combined efforts with another homeless-serving nonprofit; the organization merged with HOPE Atlanta in January 2021 which expanded its budget of $12m to a budget of $16m annually. HOPE Atlanta has experienced more than 30% growth in the last two years, endeavored on a new strategic plan, and mounted a robust response to the COVID-19 pandemic/ financial crisis. The candidate is responsible for overseeing all fiscal and fiduciary responsibilities for the organization, including leading the integration of the two nonprofits. The candidate has experience with complex governmental grants, compliance, updating processes, and optimizing resources toward mission delivery.

Reports to: CEO / Full time, Exempt

Primary Responsibilities

• Sets strategic direction for the department, managing limited unrestricted funds to supplement restricted funds in alignment with the strategic plan
• Develops operating plan and enhanced procedures to ensure greater long-term stability and resilience
• Oversees all accounts, ledgers, and reporting systems, ensuring compliance with appropriate Generally Accepted Accounting Principles, regulatory requirements, and Office of Management and Budget audit requirements.
• Develops and monitor Operating Budget/Budget Modifications
• Manages fiscal operational areas
• In cooperation with directors, supervises purchasing system and controls expenditures of agency funds
• Works closely with the board treasurer and board finance committee as well as with other executive leaders
• Reviews accounting and budgeting procedures. Recommends and implements changes
• Develops tools and systems to provide critical financial and operational information to the CEO and make actionable recommendations on both strategy and operations.
• Identifies areas for cost-saving and revenue maximization
• Conducts cost analysis on program components
• Negotiates contracts and represents the agency with public, governmental and affiliate organizations
• Develops, implements, and monitors agency Fiscal Policies and Procedures
• Maintains appropriate records of the fiscal affairs of the organization
• Supervises the preparation and filing of all financial reports
• Directs accounting activities including maintenance of general ledgers
• Supervises the maintenance of the cash flow system
• Prepares and presents internal reports to the management team and Board of Directors.
• Engages the board finance committee around issues, trends, and changes in the operating model(s) and operational delivery
• Monitors accounts payable and receivable
• Prepares revenues and expenditures forecasts
• Reviews quotes on large equipment purchases, services and real estate. Makes recommendations to Board and Senior Management
• Acts as primary contact for State, County, and other funding sources, fiscal personnel.
• Interfaces with independent and State auditors
• Participates in the RFP process as needed
• Responsible for the monitoring and meeting of all deadlines for fiscal reporting
• Performs periodic “internal audit” functions
• Oversees facilities and property management of agency real estate
• Ensures financial activities are implemented according to Strategic Plan
• Develops an annual inventory of agent equipment and real estate
• Other duties as assigned by the CEO

Qualifications, Education and Experience

• Strong analytical skills & experience translating a strategic vision into an operational model.
• Mature and proactive, with evidence of having worked as a true business partner to the CEO of a multi-divisional organization. If coming from the for-profit world, nonprofit board experience is preferred.
• An effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information.
• A collaborative and flexible style, with a strong service mentality.
• Creativity, with experience funding activities in ways that both cover costs and generate operating margins.
• Five to seven years’ experience in not-for-profit agency management & operations. Must have experience as a CFO.
• Familiarity with HUD and other public entity contracting guidelines
• Bachelor’s Degree from an accredited college or university in a related discipline in business or five years related experience. Masters level a plus. CPA is preferred
• Experience in human services, homeless services, mental health, veterans’ services, or housing a plus
• Experience with Salesforce a plus

Summary

**This position is a hybrid role, that requires 1-2 days in office.**

A full-time position providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including occasional evenings and weekends and an ability to travel within the service delivery areas are required.

Primary Responsibilities

• Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
• Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
• Ensures all participants are recertified as required by the grant guidelines.
• Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Clienttrack HMIS either in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
• Tracks intake, contact and temporary financial assistance in the Clienttrack HMIS tracking system in a timely and accurate manner.
• Create vouchers to third party vendors for temporary financial assistance.
• Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an Individual Service Plan.
• Ensures accuracy and consistency with the agencies fiscal and billing procedures.

Download the full job listing here.