HOPWA Case Manager 

Reports to:  Program Manager – Housing Services(SNHP)
FLSA Status: Exempt
Full or Part-time: Full-time

Summary

The Case Manager is responsible for providing support to clients who are being serviced though the agency’s HIV/AIDS Program. This includes any individual with HIV or AIDS seeking emergency services, temporary, transitional, stable and permanent supportive housing through HOPE Atlanta.

Primary Responsibilities

Work as directed to support the HOPE Atlanta organization and team members

Client Services
• Provide initial client assessments and placement into Program
• Develop Individual Service Plan to address needs and goals
• Provide linkage to medical care, case management, mental health care, and substance abuse services
• Work cooperatively with all HOPWA Programs and other programs that are linked to assist the client
• Performs crisis counseling
• Maintain ongoing communication with referring and partner case managers and agencies

Program Administration
• Input and maintain current client information in ClientTrack, case files, service reports, etc.
• Monitor program expenses
• Maintain ongoing communication with partner agencies
• Work with team members to identify safe, affordable housing and supportive housing
• Negotiate leasing terms with property managers, landlords and program managers meeting the program and client’s requirements and needs
• Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family, and friends information)
• Utilizing HOPE Atlanta’s forms, conduct follow up assessments and evaluations with clients and their families
• Works to resolve problems or concerns between resident and residential provider
• Maintains client information and records in a confidential manner
• Provides data and statistics to Manager for weekly, monthly and quarterly reports or as needed
• Reviews cases weekly with manager or as needed

Additional Responsibilities
• Attends all required staff meetings and trainings
• Assists in fund raising opportunities and participates in agency donor, community and after work events

Knowledge, Skills and Abilities
• Knowledgeable of HIV/AIDS, mental illness, addiction, homelessness, or at-risk populations
• Understanding the ability to maintain accurate, confidential, quality records
• Ability to work with clients who may present challenging behaviors
• Knowledge of City, State, and Federal entitlement systems
• Case management knowledge to serve clients needing services
• Knowledge of HIPAA and ADA Compliance
• Ability to work in a team environment
• Quality organization, critical thinking, problem solving and communication skills
• Proficient in MS Office Suite
• Knowledge of or ability to quickly learn the ClientTrack technology
• Flexible and ability to multi-task

Education
B.S. with a major in social work, Psychology, Human Services, or other related degrees
Three years’ experience working in social services
Valid Driver’s License and a car is required

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

HOPWA Information & Referral Manager 

Reports to:  Director of Special Needs Housing Program (SNHP)
FLSA Status: Exempt
Full or Part-time: Full-time

Summary

The HOPWA Information & Referral Manager is responsible for the implementation of the Central Intake process for HOPWA. The Central Intake process relies on well-developed partnerships with HOPWA funded agencies, Continuum of Care Coordinated Entry systems, and Client Track HMIS (Homeless Management Information System). The goal is to ensure that agencies with resources are connected to real-time data pertaining to individuals living with HIV/AIDS.

Primary Responsibilities

    • Collect and enter data to comply with HMIS privacy and security standards.
    • Maintain prioritized community housing lists for individuals and families.
    • Refer individuals living with HIV/AIDS to appropriate housing solutions and services based on needs and program eligibility requirements.
    • Serve as point of contact for staff and housing providers to ensure client is connected to housing solution.
    • Recruit agencies and community partners to participate in the central intake and assessment system.
    • Provide monthly reports of the number of intakes, referrals, and housing placements outcomes completed.
    • Act as liaison to CoC’s participating Permanent and Rapid Rehousing programs.
    • Enter client data necessary to complete coordinated intake and other assessment data into the HMIS, ClientTrack.
    • Maintain data integrity, network security, privacy, and confidentiality.

    Knowledge, Skills and Abilities

    • Experience working with and/or sensitivity to persons who have experienced homelessness, including people with disabilities.
    • Strong organization, critical thinking, problem solving, communication and creative skills.
    • High aptitude for learning and ability to work with technology and people.
    • Proficient in MS Office Suite and database systems
    • Highly organized with attention to detail and possesses ability to manage multiple priorities, meet deadlines and maintain accurate records.
    • Excellent interpersonal skills that will allow the employee to maintain productive working relationships with staff, customers, clients, and CoC members and partners.

    Education/Qualifications

    • Bachelor’s Degree in Social Work, Psychology or in related field of social services.
    • Experience providing intake, assessment and case management services to “hard to serve”, vulnerable homeless individuals.
    • 2-3 years of experience managing staff

    To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
    Apply Now

Telecommunications Operator 

Reports to: Director of Special Needs Housing Program
Status: Part-Time

The Telecommunications Operator will manage incoming calls and transfer them as necessary. They also answer questions, take messages and pass along communication to appropriate individuals. As part of their duties, they also typically organize the telephone directory and may perform some additional administrative tasks.

Primary Responsibilities
• Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed, or take messages and answer questions when possible.
• Notify individuals of incoming calls so they have time to prepare to speak with clients. Use interoffice equipment to enhance communication and notifications.
• Utilize office communication systems to perform your telecommunications duties, including telephone, email and Outlook instant massager.
• Relay messages given to you verbally or in written form, including telephone messages and face-to-face communications.

Job Skills & Qualifications
• High school diploma or equivalent
• Proficient in MS Office Suite,
• Must be able to speak fluently and clearly
• Flexible and ability to multitasking skills
• Good verbal and written communication skills
• One or more years of experience as a telecommunications operator

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

SSVF Case Manager 

Reports to: SSVF Program Administrator
Status: Permanent

Summary

The SSVF Case Manager will be responsible for providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including evenings and weekends and an ability to travel within the service delivery areas are required.

Primary Responsibilities

• Work as directed to support the HOPE Atlanta organization and team members
• Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
• Coordinates and monitors all aspects of service · delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences,
referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
• Ensures all participants are recertified as required by the grant guidelines.
• Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Client Track HMIS either
in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
• Tracks intake contact and temporary financial assistance in the Client Track HMIS tracking system in a timely and accurate manner.
• Create vouchers to third party vendors for temporary financial assistance.
• Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an
Individual Service Plan.
• Ensures accuracy and consistency with the agencies fiscal and billing procedures.
• Participates in all appropriate staff, supervision, and training meetings.
• Perform other duties as assigned by the SSVF Program Administrator and Senior Management.

Additional Responsibilities

• Maintain case files for each veteran enrolled in Client Track HMIS system
• Complete and provide monthly reports to Program Coordinator
• Participate in HOPE Atlanta community events as requested

Knowledge, Skills and Abilities

• Strong organization, critical thinking, problem solving, communication and creative skills
• High aptitude for learning and ability to work with technology and people
• Proficient in MS Office Suite, Client Track, and database systems, etc.
• Flexible and ability to multi-task
• Able to function in a team environment
• Excellent verbal, written and communication skills

Qualifications/Requirements

• Bachelor’s Degree in Social Work, Psychology or in related field of social services
• Mental health/human services experience preferred
• Experience work with veterans preferred
• Experience working with homeless population
• Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Outreach Case Manager 

Reports to:  Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Part – time – overnight and weekend hours

Summary

The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

    • Work as directed to support the HOPE Atlanta organization and team members
    • Perform street outreach by engaging individuals that are chronically homeless and literally homeless
    • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
    • Provide initial mental health intake and assessment to individuals who are chronically homeless
    • Refer to a mental health provider for ongoing services
    • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
    • Maintain ongoing communication with partner agencies and those that will partner in client’s care
    • Develop ISP to address needs & goals
    • Connect consumers to First Step to access SSI/SSDI benefits
    • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone

    Additional Responsibilities

    • Complete Client Track eligibility screens for each participant
    • Maintain case files for each individual enrolled in Client Track HMIS system
    • Monitor program expenditures for all eligible activities
    • Complete and provide monthly reports to program manager
    • Enter case notes in Client Track HMIS system within 48 hours of contact
    • Attend community resource meeting as directed
    • Maintain ongoing communication with partnering agencies
    • Participate in HOPE Atlanta community events as requested

    Knowledge, Skills and Abilities

    • Understanding of P.A.T.H. Programs & Services
    • Knowledgeable of mental illness, addiction and PTSD
    • Strong organization, critical thinking, problem solving, communication and creative skills
    • High aptitude for learning and ability to work with technology and people
    • Proficient in MS Office Suite, Client Track and database systems, etc.
    • Flexible and ability to multi-task
    • Able to function in a team environment
    • Excellent verbal, written and communication skills

    Qualifications/Requirements

    • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
    • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

    To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
    Apply Now